COD order confirmation
Confirm the order
before the parcel leaves.
Cash on delivery is how most customers in Pakistan want to pay, and it is also where the returns come from: wrong numbers, changed minds, orders nobody meant to place. Asking on WhatsApp before dispatch catches most of them for the cost of one message.
01 — What it is
Commerce
What is COD order confirmation?
COD order confirmation sends the customer a WhatsApp message with the order summary and asks them to confirm or cancel. Their answer is written onto the order, so your team only packs and ships what a real person said yes to.
- 01Someone phones every COD customer by hand, or nobody does.
- Store orders get the confirmation question automatically the moment they arrive.
- 02The rider reaches the door and the customer never ordered.
- Orders that were declined or never answered are marked, so they are not sent out blind.
- 03Customers answer in every possible way.
- Replies like 1, 2, yes, no, haan, nahi, ji and the Urdu-script versions are all understood.
- 04A confirmation sheet lives in someone's notebook.
- Confirmed, declined and no-response are statuses on the order you can filter and count.
02 — How it works
4 steps
How it works,
step by step.
01
An order comes in
From Shopify or WooCommerce the question is sent by itself. For orders taken in chat or logged by your team, one click on "Ask to confirm" sends it.
ShopifyWooCommerceManual02
The customer gets the summary
Items, total and delivery address, with a plain "reply 1 to confirm, 2 to cancel". Plain text works on every WhatsApp number, including QR-linked ones.
03
The answer lands on the order
A yes marks it confirmed and fires an order.confirmed webhook. A no marks it declined. Anything unclear is left for the AI or a person rather than guessed.
ConfirmedDeclined04
Silence is followed up once
No answer after four hours gets one polite reminder. Still nothing, and the order is marked no-response and you are told. Nothing is cancelled automatically.
ReminderNo response
03 — What you get
6 capabilities
The details
that make it work.
Automatic for store orders
Every new Shopify and WooCommerce order can be asked without anyone touching it.
One-click for everything else
Orders from the AI chat or typed in by your team get an "Ask to confirm" button.
Roman Urdu and Urdu replies
Recognises how customers actually answer, not just a strict keyword.
Reminder, then hand-back
One reminder, then the order is flagged for a person. The customer is never nagged.
Works before auto-reply rules
The answer is caught even when auto-reply is off or you are outside working hours.
Webhook and reporting
Confirmed orders fire a webhook, and the status is filterable on the orders screen.
04 — Who it fits
Commerce
Who it is
built for.
- 01
Online clothing and shoe stores
High COD share, high return cost. Confirming first is the cheapest fix there is.
- 02
Cosmetics and skincare sellers
Impulse orders from ads are exactly the ones worth a second yes.
- 03
Electronics and gadget shops
Higher ticket, higher courier cost when a parcel comes back.
- 04
Any Shopify or WooCommerce store in Pakistan
Connect the store once and every new order is asked without extra work.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01Does the customer need to tap a button?
No. They reply with a number or a word. Buttons do not render on every kind of WhatsApp connection, so plain replies are what works everywhere.
02What if the customer replies with a question instead?
Anything that is not clearly a yes or a no is left alone. The AI or your team answers it, and the confirmation stays open.
03Will it cancel orders automatically?
No. After one reminder and no answer, the order is marked no-response and you are notified. What happens next is your call.
04Does it work for orders taken in WhatsApp chat?
Yes, with the "Ask to confirm" button on the order. Only store orders are asked automatically.
05Which plans include it?
COD confirmation is a plan feature. The pricing page shows which plans include it.
Keep reading
Related features
- CommerceShopify & WooCommerce ordersPull new Shopify and WooCommerce orders into your WhatsApp inbox every few minutes. Confirm COD, send updates and see store and chat orders in one place.
- CommerceAbandoned cart recoveryRemind Shopify shoppers on WhatsApp when they leave checkout: their items, total and a link back, sent once. See which carts came back as orders.
- CommerceLoyalty, coupons & reviewsRun coupon codes, loyalty points and Google review requests over WhatsApp. Codes are checked on the server; points are earned on delivery.
Guides
Read more about COD order confirmation
- GuideWhatsApp Ordering for Restaurants in Pakistan (No Commission)How Pakistani restaurants, cafés and cloud kitchens take direct orders on WhatsApp alongside the delivery apps, and run them properly: menu, delivery areas, order board and riders.
- GuideHow to Stop Fake COD Orders in Pakistan with WhatsAppCash on delivery is how Pakistan shops online, and it is where returns come from. A WhatsApp confirmation routine that stops parcels going to people who never meant to buy.
- GuideWhatsApp API Pricing 2026: Rates by Country and What Is FreeWhatsApp API pricing 2026: Meta's per-message rates by country, the 1 October 2026 change, what is still free, and how to estimate a month.
- GuideWhatsApp Order Tracking: Shipping Updates Customers ReadWhich order and shipping updates to send on WhatsApp, how templates and the 24-hour window affect them, and how to handle the replies they generate.
COD order confirmation
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.