Voice note transcription
They speak the order.
The bot reads it.
Plenty of customers would rather speak than type, especially in Urdu. Most chatbots ignore voice notes completely. Xenwap turns each one into text, so the rules and the AI can answer it like any other message.
01 — What it is
Automation
What is Voice note transcription?
Voice note transcription converts a customer's WhatsApp voice message into text using Whisper speech recognition. The transcript is passed to your chatbot rules and AI, and both the text and the original recording appear in the shared inbox.
- 01Voice notes get no automated reply at all.
- The transcript goes through the same rules and AI as a typed message.
- 02Agents replay long voice notes to find the address.
- The text sits under the audio in the chat.
- 03Mixed Urdu-English speech confuses basic tools.
- Whisper handles Urdu, Punjabi and English in the same sentence.
02 — How it works
4 steps
How it works,
step by step.
01
The customer sends a voice note
On a QR-linked or Cloud API number.
02
It is transcribed
Whisper turns speech into text in seconds.
03
The bot answers
Rules, flows and AI read the text and reply.
04
The team sees both
Audio player and transcript side by side in the inbox.
03 — What you get
3 capabilities
The details
that make it work.
Urdu and mixed language
Trained on many languages, including Urdu.
Recording kept
Anyone can listen to the original.
Feeds automation
Orders spoken aloud can still be captured.
04 — Who it fits
Automation
Who it is
built for.
- 01
Restaurants and grocers
Where customers speak their orders.
- 02
Customers who prefer voice
Older customers and people on the move.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01Which languages are supported?
Urdu, English, Punjabi and many more, including mixed-language sentences.
02Is the original audio kept?
Yes. The recording stays in the chat next to its transcript.
Keep reading
Related features
- AutomationChatbot builder with buttonsBuild WhatsApp chatbots on a drag-and-drop canvas: reply buttons, list menus, questions that save answers, forms and booking steps. Works on QR and Cloud API.
- CommerceCOD order confirmationConfirm cash-on-delivery orders on WhatsApp before you ship. Customers reply 1 or 2, haan or nahi; unanswered orders get one reminder and are flagged for you.
- AutomationWhatsApp FormsCollect structured details inside WhatsApp with native forms: text fields, choices and dates, submitted in one tap and saved to the contact.
Voice note transcription
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.