Data deletion

You can request deletion of your Xenwap account and the data associated with it at any time. This applies whether you signed up directly or connected Xenwap through Facebook Login or the WhatsApp Business Platform.

1.1 How to request deletion

Send a deletion request to [email protected] from the email address on your account, with the subject line "Data deletion request". Alternatively, reach us via our contact page or call +92 315 5905195. Include your registered business name so we can locate your account.

1.2 What gets deleted

• Your account profile: name, business name, email address, and phone number.
• Contact lists, conversation history, and message logs stored in your tenant.
• Campaign data, automation configurations, and connected WhatsApp/Facebook credentials.
• Billing and subscription records, except where we are legally required to retain them (see 1.4).

1.3 Timeline

We verify and process deletion requests within 30 days. Data connected via Facebook Login or the WhatsApp Business Platform is also removed from our systems within this window, in line with Meta's platform requirements. Once processed, deleted data cannot be recovered.

1.4 Data we may retain

We may retain limited records — such as invoices and transaction logs — where required by applicable tax, accounting, or financial regulations. This data is kept only as long as legally necessary and is not used for any other purpose.

1.5 Deleting only part of your data

If you want specific contacts, conversations, or campaigns removed without closing your account entirely, mention this in your request and we will action it separately from a full account deletion.

1.6 Questions

For anything related to this process, contact us via our contact page or email [email protected].