Privacy policy

At Xenwap, we are committed to protecting your privacy and ensuring the security of your business data. This Privacy Policy outlines how we collect, use, and safeguard your information.

1.1 Information we collect

Account data: When you register, we collect your name, business name, email address, and phone number.

Message data: To provide our service, we process the messages and contact lists you upload. This data is used solely for the purpose of executing your campaigns.

Technical data: We collect IP addresses, browser types, and usage statistics to improve system performance and security.

1.2 How we use your information

• To provide and maintain our multi-tenant SaaS features.
• To facilitate WhatsApp messaging via official APIs.
• To process payments and manage subscriptions.
• To send technical alerts, updates, and support messages.

1.3 Data security

We implement high-level encryption and secure server protocols to prevent unauthorized access. Your data is isolated within your specific tenant environment to ensure privacy from other users.

1.4 Third-party services

Xenwap integrates with third-party providers for payment processing (for example, JazzCash) and WhatsApp connectivity. These providers have their own privacy policies governing the data shared with them.

1.5 Data retention

We retain your data as long as your account is active. You may request data deletion at any time by contacting our support team via our contact page.