Abandoned cart recovery
Bring the half-finished
checkout back.
A shopper who typed their phone number into your checkout and then left is the warmest lead you will ever get. A WhatsApp message is read far more often than a reminder email.
01 — What it is
Commerce
What is Abandoned cart recovery?
Abandoned cart recovery watches your Shopify store for checkouts that were started but not completed, waits the delay you choose, and sends the shopper a WhatsApp reminder with a link back to their cart.
- 01Cart reminder emails sit unopened.
- The reminder arrives on WhatsApp, where customers already talk to you.
- 02Nobody knows which carts were recovered.
- Each cart is tracked from reminded to recovered when the order comes in.
- 03Customers who already bought still get reminded.
- A cart that became an order is not messaged.
02 — How it works
4 steps
How it works,
step by step.
01
Connect Shopify
The same connection that imports orders reads abandoned checkouts.
02
Choose the delay
Pick how long to wait before reminding: from fifteen minutes to the next day.
03
The reminder goes out
Checkouts with a phone number and no completed order get one WhatsApp message at the set time.
04
Recoveries are counted
When the shopper completes the order, the cart is marked recovered.
03 — What you get
4 capabilities
The details
that make it work.
Your own delay
Remind after an hour, or the next morning. Your choice.
Personal message
The shopper's name, the items they left, the total and a link straight back to their checkout.
One reminder, not a barrage
Each abandoned checkout is reminded once.
Recovery tracking
See which reminders turned back into sales.
04 — Who it fits
Commerce
Who it is
built for.
- 01
Shopify stores with ad traffic
Paid visitors who drop at checkout are the most expensive ones to lose.
- 02
Fashion and beauty brands
Browsers who hesitate often just need a nudge.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01Does this work with WooCommerce?
Not yet. WooCommerce does not expose abandoned checkouts without an extra plugin. Order import does work with WooCommerce.
02How many reminders are sent?
One per abandoned checkout, at the delay you set.
03What if they already placed the order?
Checkouts that turned into orders are skipped.
Keep reading
Related features
- CommerceShopify & WooCommerce ordersPull new Shopify and WooCommerce orders into your WhatsApp inbox every few minutes. Confirm COD, send updates and see store and chat orders in one place.
- CommerceCOD order confirmationConfirm cash-on-delivery orders on WhatsApp before you ship. Customers reply 1 or 2, haan or nahi; unanswered orders get one reminder and are flagged for you.
- GrowthFollow-up sequencesAutomatic WhatsApp follow-ups: a series of timed messages started by a first message, an ad click, a tag or an order. Stops the moment the customer replies.
Abandoned cart recovery
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.