Appointment booking
Booked in the chat,
reminded before they forget.
Salons, clinics and consultants spend the day answering "do you have a slot tomorrow?". Letting the chat answer it frees the phone, and a reminder the day before keeps the chair full.
01 — What it is
Commerce
What is Appointment booking?
WhatsApp appointment booking lets a customer choose a day and a time slot from a menu in the chat. The slot is locked so it cannot be double-booked, it appears on a booking calendar, and the customer gets a reminder before the appointment.
- 01Every booking is a back-and-forth of "what about 4?".
- The customer sees open days, then open times, and picks one.
- 02Two people get the same slot.
- Each slot is locked at the moment of booking.
- 03No-shows because nobody reminded them.
- An automatic reminder goes out before the appointment, and the reply is understood.
- 04Bookings live in a diary on the counter.
- A booking calendar in the dashboard shows every appointment by day.
02 — How it works
4 steps
How it works,
step by step.
01
Set your hours and slot length
Choose working days, opening times and how long each appointment lasts.
02
Add a booking step to a flow
In the flow builder, a "Book appointment" step offers the next open days, then the open times on that day.
Flow builder03
The customer picks
By tapping a button on Cloud API numbers or replying with a number on QR-linked ones. "Another day" goes back a step.
04
Confirmed and reminded
The booking is saved, fires an appointment.booked webhook, and a reminder is sent before the time.
ReminderWebhook
03 — What you get
6 capabilities
The details
that make it work.
Day and time menus
Only slots that are actually free are offered.
No double booking
The slot is claimed in a database transaction.
Automatic reminders
Sent ahead of time, with replies handled.
Booking calendar
One view of every appointment for the team.
AI aware
The AI knows a customer's upcoming booking and can answer about it.
Sheets and Zapier
Bookings and cancellations can go to a Google Sheet or any app through Zapier.
04 — Who it fits
Commerce
Who it is
built for.
- 01
Salons, barbers and spas
Fill the diary without answering the phone.
- 02
Clinics and dentists
Patients book and get reminded on the app they check most.
- 03
Consultants, tutors and repair services
Anyone who sells time in slots.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01Can two customers book the same slot?
No. The slot is locked when the first customer books it.
02Do customers need an app or a link?
No. The whole booking happens in the WhatsApp chat.
03Is there a reminder?
Yes, an automatic WhatsApp reminder before the appointment.
Keep reading
Related features
- AutomationChatbot builder with buttonsBuild WhatsApp chatbots on a drag-and-drop canvas: reply buttons, list menus, questions that save answers, forms and booking steps. Works on QR and Cloud API.
- AutomationGoogle Sheets integrationSend WhatsApp orders, form answers, new contacts and bookings to a Google Sheet automatically. One tab per type, with headers. No Zapier needed.
- GrowthCSAT surveysAsk customers to rate their support on WhatsApp when a chat is resolved. Low scores reopen the chat and alert your team. See CSAT by agent in reports.
Appointment booking
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.