WhatsApp AI chatbot
An AI that answers
from your business, not the internet.
Customers ask the same questions all day: price, stock, delivery, timings. A WhatsApp AI chatbot answers them in seconds, day and night, from the information you gave it, and passes the chat to a person the moment it should.
01 — What it is
Automation
What is AI chatbot?
A WhatsApp AI chatbot is an automated assistant, built on a large language model, that reads customer messages on WhatsApp and writes replies. Xenwap's answers come from your own knowledge base (uploaded documents, your website, question-and-answer pairs and your product catalog) rather than general knowledge, and it hands over to your team when asked or when unsure.
- 01The same ten questions are answered by hand all day.
- The AI answers them instantly from your price list, policies and catalog.
- 02Messages at 2 am wait until morning.
- Replies go out around the clock, and working hours decide when a person is promised.
- 03Customers write in Roman Urdu, Hindi-English or Arabic.
- The AI replies in the language the customer uses, and voice notes are transcribed first.
- 04A generic chatbot invents answers.
- It works from your knowledge base and says when it needs a person instead of guessing.
- 05Bots trap customers who want a human.
- Asking for an agent, or the AI deciding it cannot help, flags the chat for your team.
02 — How it works
5 steps
How it works,
step by step.
01
Give it your knowledge
Upload documents, point it at your website, write Q&A pairs, and sync your product catalog.
DocumentsWebsiteQ&ACatalog02
Set how it behaves
Tone, reply language, working hours and a reply cap per conversation.
ToneHours03
Choose where it fits
Chatbot rules and flows first then AI, AI only, or rules only.
Rules + AI04
Connect the number
Works on a QR-linked number and on the official Cloud API, and across Messenger and Instagram in the same inbox.
05
Watch and hand over
Chats needing a person are flagged in the inbox, and your team can take over any thread.
Handoff
03 — What you get
8 capabilities
The details
that make it work.
Knowledge base
Documents, website pages, Q&A pairs and your catalog as the source of answers.
Multilingual replies
Answers in the customer's language, including Roman Urdu.
Conversation memory
Remembers what was said earlier in the chat.
Human handoff
Keyword requests for an agent and the AI's own judgement both hand over.
Voice notes
Voice messages in Urdu and English are transcribed so the AI can answer them.
Takes orders and leads
Sends catalog items, records orders and creates leads from buying intent.
Your choice of model
Runs on providers including OpenAI, Google Gemini, Anthropic and others, set by the operator.
Usage limits
Per-plan monthly AI message allowance and a reply cap per conversation.
04 — Who it fits
Automation
Who it is
built for.
- 01
Online stores
Size, stock, price and delivery questions answered from the catalog.
- 02
Restaurants
Menu questions and orders taken in the chat.
- 03
Schools and clinics
Fees, timings and admissions or appointment questions, day and night.
- 04
Service businesses
Quotes, availability and bookings without someone on the phone.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01What is a WhatsApp AI chatbot?
An assistant built on a large language model that reads WhatsApp messages and replies automatically. A good one answers from your own business information and hands over to a person when it should.
02What does it learn from?
Documents you upload, pages from your website, question-and-answer pairs you write, and your product catalog.
03Does it speak Urdu or other languages?
It replies in the language the customer writes in, including Roman Urdu, and voice notes in Urdu and English are transcribed first.
04Will it make things up?
It is instructed to answer from your knowledge base and to hand over when it cannot help. No AI is perfect, so review conversations in the inbox, especially early on.
05How is this different from the chatbot builder?
The flow builder runs fixed, step-by-step conversations with buttons and questions. The AI handles free-form questions. Most businesses use both.
06Can a person take over?
Yes, at any point. Customers asking for an agent are handed over automatically.
Keep reading
Related features
- AutomationChatbot builder with buttonsBuild WhatsApp chatbots on a drag-and-drop canvas: reply buttons, list menus, questions that save answers, forms and booking steps. Works on QR and Cloud API.
- AutomationVoice note transcriptionCustomers send voice notes; Xenwap turns them into text the chatbot and AI can act on. Urdu, Punjabi and English, mixed. The recording stays in the inbox.
- GrowthWhatsApp CRMA WhatsApp CRM built into the inbox: every contact with tags, notes and order history, a lead pipeline that updates itself, and team assignment.
AI chatbot
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.