Refund & return policy

Since Xenwap is a digital SaaS product, we operate under the following refund and return guidelines.

2.1 Subscription terms

Xenwap services are billed on a subscription basis (monthly or annual). You can cancel your subscription at any time; however, you will continue to have access to the service until the end of your current billing period.

2.2 Refund eligibility

Technical failure

If our platform experiences a major technical error that prevents you from using the service, and our team is unable to resolve it within 72 hours, you may be eligible for a partial or full refund for that billing cycle.

Usage-based credits

Any WhatsApp or SMS credits purchased and consumed are non-refundable.

Change of mind

We generally do not offer refunds for change of mind after a subscription has been active and used.

2.3 Refund request process

To request a refund, please contact our support team via our contact page with your account details and the reason for the request. All requests must be submitted within 7 days of the billing date.

2.4 Processing time

Approved refunds will be processed within 7–10 business days and credited back to your original payment method (credit card, JazzCash, or bank account).