Loyalty, coupons & reviews
Give them a reason
to order again.
Repeat customers are cheaper than new ones, but a loyalty scheme on paper cards or a coupon nobody checks does not help. These live on the order, so the maths is always right.
01 — What it is
Commerce
What is Loyalty, coupons & reviews?
Coupons, loyalty points and review requests are three retention tools that work inside your WhatsApp ordering. Coupon codes discount an order after they are validated; loyalty points are earned when an order is delivered; and a Google review link can be sent in a follow-up message.
- 01Coupon codes are honoured by eye, so they get reused forever.
- Every code has an expiry, a usage cap, a per-customer limit and a minimum order, checked on the server.
- 02Loyalty points are tracked in a notebook.
- Points are a ledger on the contact: earned on delivery, reversed if the order is cancelled.
- 03Customers ask "how many points do I have?" and nobody knows.
- The AI can see the balance and answer it in the chat.
- 04Only happy customers get asked for a review.
- The review link goes in a follow-up to everyone. Filtering who is asked breaks Google's review policy.
02 — How it works
4 steps
How it works,
step by step.
01
Create coupon codes
Percentage or fixed amount, with an optional cap, minimum order, start and end dates, total uses and uses per customer.
PercentFixed02
Set the points rule
Choose points per Rs 100 spent, what a point is worth, and the minimum to redeem.
03
Customers use them in chat
The AI knows live codes and a customer's balance. A code given in chat is validated before the discount is applied.
AI aware04
Ask for the review
Add the {review_link} placeholder to a follow-up sequence after delivery.
03 — What you get
6 capabilities
The details
that make it work.
Server-checked coupons
Expired, used-up or below-minimum codes are rejected with a clear reason.
Correct revenue
The discount comes off the order total, so reports show what was actually paid.
Delivery-based points
Points arrive when the order is delivered, never twice for the same order.
Automatic reversal
A cancelled order takes its points back.
Points in the delivered message
Customers are told what they earned, which is the whole point.
Team-applied redemption
Your team applies points to an order, so nothing is given away by mistake.
04 — Who it fits
Commerce
Who it is
built for.
- 01
Restaurants and cafés
Regulars who order weekly are worth rewarding.
- 02
Online stores
Welcome codes and win-back codes that cannot be abused.
- 03
Local services
Google reviews are how new customers find you.
05 — Answers
Common
questions.
Something not covered here? Tell us how you work today and we will tell you honestly whether this fits.
Talk to us01Can a customer reuse a one-time code?
Not if you set a per-customer limit. Every limit is checked before the discount is applied.
02When are points earned?
When the order reaches delivered or completed. If it is cancelled afterwards, the points are reversed.
03Can the AI apply a coupon?
The AI can pass a code the customer gave, and the server validates it. It cannot invent discounts.
Keep reading
Related features
- GrowthFollow-up sequencesAutomatic WhatsApp follow-ups: a series of timed messages started by a first message, an ad click, a tag or an order. Stops the moment the customer replies.
- CommerceCOD order confirmationConfirm cash-on-delivery orders on WhatsApp before you ship. Customers reply 1 or 2, haan or nahi; unanswered orders get one reminder and are flagged for you.
- GrowthCSAT surveysAsk customers to rate their support on WhatsApp when a chat is resolved. Low scores reopen the chat and alert your team. See CSAT by agent in reports.
Loyalty, coupons & reviews
See it working
on your own number.
Connect a number with a QR scan or the official Cloud API, and switch this on from the dashboard. No developer needed.